Shipping policy

Thank you for shopping with ORIANNE! Please review our shipping policy carefully before placing your order.

Order Processing & Production Timelines

• Custom & Made-to-Order Pieces:
  All custom jewelry is handcrafted specifically for you. Production timelines vary by design and are communicated at the time of purchase or consultation. Typical timelines range from 6–12 weeks, unless otherwise stated in writing.
• In-Stock Items:
  In-stock pieces typically ship within 3–5 business days after payment is received.

Please note that production timelines do not include shipping transit time.

Shipping Method

• All orders are shipped via FedEx.
• Packages are fully insured while in transit.
• A signature is required upon delivery for security purposes.

Once your order ships, you will receive a confirmation email with tracking details.

Shipping Rates

Shipping costs are calculated at checkout and vary based on:

• Destination
• Shipping speed
• Insurance requirementS

Shipping fees are non-refundable.

International Shipping, Duties & Taxes

ORIANNE ships internationally. Please note:

• International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
• These charges are not included in your purchase price or shipping fee.
• The recipient is solely responsible for all customs duties, taxes, and clearance fees.

ORIANNE has no control over these charges and cannot estimate them in advance. Refusal to pay customs fees may result in the package being returned or abandoned, and refunds will not be issued.

Delivery Responsibility

Once a package is marked as delivered by the carrier, ORIANNE is no longer responsible for:

• Lost or stolen packages
• Delivery delays caused by the carrier
• Missed deliveries due to recipient unavailability

Please ensure your shipping address is accurate and secure at checkout.

Address Changes

Address changes must be requested before the order ships. Once a package has been shipped, we are unable to modify the delivery address.

Delays

Shipping timelines are estimates and may be impacted by:

• Carrier delays
• Weather events
• Customs processing
• Holidays or peak shipping periods

ORIANNE is not responsible for delays once the package has been handed over to the carrier.

Questions

If you have any questions regarding shipping, please contact us prior to placing your order:

📧 support@oriannejewelry.com